Due to the National Pandemic, Enchanted Touch will not be accepting returns or exchanges during this time. If you received the wrong size or item, please email us with your order number & the issue & we will be glad to assist. Outside of any errors made on behalf of Enchanted Touch, all sales are final.
Under normal circumstance, exchanges will be accepted for unworn, undamaged items returned within 7 days of receiving your order. Shipping fees are not refunded. Exchanges are not accepted for leggings, bodysuits, swimwear, white clothing, or accessories/handbags. Sale & discounted items are final sale. Please contact us regarding your exchange before sending any items back. Once an associate confirms your return, we will provide a return address.
We appreciate your business & thank you for shopping with us!
At Enchanted Touch we care about your order & your experience shopping with us. To ensure proper & efficient delivery of your order, please make sure your address is correct & any apt or unit numbers are accounted for. If there are any issues while verifying your address, a member of our shipment team will attempt to reach you by phone or email. If we cannot reach you your order will be cancelled, and you will receive a refund.
All orders are processed & verified within 2-3 business days of placement. Holidays may extend processing time. Orders are shipped via USPS and are sent Priority for orders placed within the US. Priority shipping includes a 2-3 day arrival expectation from the date the order was shipped, not to include processing time. You will receive an email with your tracking number once the order ships. Enchanted Touch is not responsible for any lost packages, incorrect addresses, or unclaimed packages. Once your package shows as delivered, should there be any reason you do not yet have it, please reach out to your local Post Office as we are not responsible for the package once it shows as delivered. Should you have any questions about your order please send us an email.
US Shipping Rates –
$8.00 Standard Shipping
$13.50 Heavy Goods Shipping (More than 1 item purchased)
Please contact us for expedited & international inquiries.